Paris, December 23 – French postal service La Poste is still grappling with a denial-of-service (DDoS) cyberattack that began on Monday, December 22, 2025. The incident has severely impacted key services, including parcel tracking via Colissimo, online banking with La Banque Postale, and access to other platforms like Digiposte and La Poste Mobile. The disruption is particularly problematic as the country enters the peak Christmas season, a period when La Poste handles over 180 million parcels.
Ongoing Disruptions to Key La Poste Services
The cyberattack, confirmed by Economy Minister Roland Lescure on BFMTV, aims to overwhelm La Poste’s servers with a flood of simultaneous requests, rendering websites and applications largely inaccessible. While the intensity of the attack has reportedly decreased, it remains active as of Tuesday morning, December 23.
La Poste’s IT teams have been working tirelessly overnight to restore services. However, reports on Downdetector continue to indicate widespread access issues. While Digiposte appears to be gradually recovering, customers are still unable to track parcels via Colissimo or access certain online banking functionalities of La Banque Postale.
Impact on Customers and Critical Services
The primary services affected include:
- Colissimo: Parcel tracking and related online functionalities.
- La Banque Postale: Online banking services and mobile applications.
- Digiposte: Digital document management platform (gradually recovering).
- La Poste Mobile: Mobile services (specific disruptions not detailed).
Beyond online services, the distribution of mail and parcels also experienced disruptions on Monday, although La Poste is striving to maintain these essential operations.
Christmas Season Challenges Exacerbated
The timing of this cyberattack is particularly unfortunate, coinciding with the busiest period of the year for La Poste. The Christmas season sees an immense volume of parcel and mail traffic, and the current disruptions are significantly complicating logistical operations and inconveniencing customers awaiting their holiday deliveries.
Adding to the woes of La Banque Postale customers, this cyberattack comes amidst the usual year-end banking slowdown. Bank transfers in France are typically suspended between December 24 and January 2, meaning customers are facing a double challenge: inability to access online services due to the attack and the customary holiday closure of the transfer system.
Rising Trend of Year-End Cyberattacks
This incident at La Poste is part of a broader surge in cyberattacks observed at the close of 2025. Cybersecurity expert Gérôme Billois from Wavestone notes that the end of the year consistently sees an increase in such incidents. Cybercriminals exploit this period when systems are under high demand and IT staff numbers are often reduced due to holidays.
Recent days have also seen cyberattacks targeting the French Ministries of Interior and Sports, underscoring this concerning trend. Cybersecurity experts are urging both businesses and individuals to heighten their vigilance during these sensitive times.
What to Do and Where to Find Updates
La Poste advises customers to regularly check its official website and social media channels for the latest updates on service restoration. Patience is requested for those attempting to track parcels or access online banking services.
While the full extent of the financial impact is yet to be determined, the disruption to services during this critical period will undoubtedly have significant repercussions for La Poste and its millions of customers across France.
