Power Outage in Lyon and Surrounding Areas: What You Need to Know
Since June 27, 2026, at 4:04 AM, a widespread power outage has affected Lyon and its periphery. As of the latest update, 217 incidents have been reported, primarily concentrated in the east and northeast of the metropolitan area, including Vaulx-en-Velin, Saint-Priest, Genay, Quincieux, Saint-Genis-Laval, Collonges-au-Mont-d’Or, and Lyon 6th arrondissement. The outage is still ongoing, and residents are advised to take necessary precautions.
Is the Outage Affecting Your Home or the Entire Neighborhood?
Before contacting anyone, it’s crucial to determine if the power cut is localized to your home or if it’s a broader issue affecting the neighborhood. Follow these steps:
- Check your surroundings: Look if your neighbors, streetlights, and nearby businesses are also without power. If the entire area is affected, it indicates a general outage on the Enedis network.
- Inspect your circuit breaker: If you are the only one affected, check if your main circuit breaker has tripped. If it has, try to reset it.
- Test another outlet: Plug a simple appliance into a different outlet to confirm if the problem is within your home or the network.
Important: If the entire neighborhood is affected, avoid unnecessarily manipulating your circuit breaker, as the problem is likely upstream of your home.
What to Do While Waiting for Power Restoration
Food Preservation (Fridge and Freezer)
- Keep refrigerator and freezer doors closed as much as possible.
- A full refrigerator can maintain cold temperatures for 4 to 6 hours.
- A full freezer can keep food frozen for approximately 48 hours if unopened.
- Safety Alert: After power is restored, discard any perishable food (especially meat, fish, dairy, and cooked dishes) that has been at unsafe temperatures for too long.
Safety Precautions
- Avoid candles: They pose a fire risk.
- Never use generators or barbecues indoors: These can produce carbon monoxide, which is deadly.
- Be cautious with unventilated space heaters.
Protecting Electronics
- Unplug televisions, computers, internet boxes, and other sensitive electronic devices during the outage.
- Upon power restoration, brief surges or micro-cuts can occur and potentially damage electronics.
- If you have an uninterruptible power supply (UPS) for a workstation or medical equipment, check its battery life and charge status.
- For other devices, wait a few minutes after power is restored before plugging everything back in.
Your Rights in Case of Prolonged Outages
If an unplanned power outage lasts for more than 5 consecutive hours, a fixed compensation is provided by the network operator. For individuals, this usually takes the form of a credit automatically applied to the next electricity bill. No specific action is required from you if the incident is properly recorded by the network.
The compensation amount depends on your meter’s power and the applicable regulatory framework, with specific ceilings. This compensation aims to cover part of the inconvenience caused by the interruption, not to replace potential specific material damages. In case of a dispute regarding the actual duration of the outage or eligibility, keep useful evidence such as timestamps of the outages, screenshots, communications with the operator, and incident reports if necessary.
This situation is distinct from a power cut due to unpaid bills, which follows a specific procedure and is not treated in the same way.
Who to Contact: Network Manager vs. Electricity Provider
To officially report the outage or get an updated status, you must contact the network manager, not your electricity supplier. Suppliers like EDF, TotalEnergies, or other commercial brands do not manage the physical infrastructure. Depending on your municipality, your call will be directed to Enedis or the competent local distribution company (ELD), such as Strasbourg Électricité Réseaux, Gérédis, or SRD.
- The emergency network service operates 24/7.
- To find the correct contact number for your municipality, use the dedicated tool provided by Selectra.
Example Contact Information:
- Enedis Emergency Number: Available 24/7 (free call, regardless of your electricity provider).
You can help map the outage by reporting your location and the time you noticed the power cut. This anonymous reporting helps inform other users about ongoing outages.
Source: https://selectra.info/energie/actualites/coupures/coupure-electricite-lyon-27-juin-2026
